Return Policy

At Uzepi.com, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, we offer the following return policies for your convenience.

Domestic Carrier Returns:

• All items shipped through a domestic carrier (USPS, Fedex, UPS, etc.) must be returned within 30 days of the original purchase date.
• Items must be in their original condition and packaging, with all original tags and accessories.
• Returns will only be accepted if the item is unused, unopened, and in its original condition.
• Refunds will be issued for the full purchase price of the item, minus shipping and handling charges.
• Customers are responsible for the return shipping costs unless the item is defective or damaged during shipment.
• The reimbursement will be made using the same payment method used for the original transaction, or via a check if the original payment method is not available.
• We will issue refunds for approved returns within 5 business days of receiving them.
• Please contact us though our return page for a return authorization and shipping instructions. When contacting us, please include the following information about your return request: your order number, the item(s) you wish to return, the reason for the return, and whether you would like a refund or an exchange. Providing this information will help us process your return quickly and efficiently.

Local Delivery & Pickup of Used & Refurbished Items:

• We sell used and refurbished items including, but not limited to, furniture. Due to the high cost and time required for local delivery, it is important for the purchaser to thoroughly examine used or refurbished items before making a purchase. By agreeing to purchase these items, you acknowledge their current condition and understand that any cosmetic imperfections, such as scratches, cracks, dings, or dents, which were present at the time of purchase and do not impact the basic functionality of the item, will not be considered as a ‘defect’.
• Used furniture delivered locally may be returned within 30 days of delivery or purchase date.
• Items must be in the same condition as they were delivered or picked up, with no additional damage or wear and tear.
• Returns will only be accepted if the item is in its original condition, with all original parts and accessories.
• For non-defective used & refurbished items (buyer’s remorse, changed mind, etc.), refunds will be issued for the full purchase price of the item, minus a 25% restocking fee and delivery charges. For defective items, there is no stocking fee nor delivery charges.
• Any reimbursements will be made using the same payment method used for the original transaction, or via a check if the original payment method is not available.
• Refunds for approved returns will be issued upon pickup or when the item is returned to the same store location where it was originally purchased.
• Please note that we cannot offer exchanges for used or refurbished items because they are inherently unique.
• To initiate a return, please visit our return page and request a return authorization along with shipping instructions. In your request, be sure to include the place of purchase, the item(s) you wish to return, and the reason for the return. Providing this information will help us process your return in a timely and efficient manner.

If you have any questions or concerns about our return policy, please do not hesitate to contact us through our contact page. We are always here to help and ensure that our customers have a positive shopping experience with us.